We will perform up to 25 hours of research in order to fulfill your research goal, will visit archives, libraries, cemeteries, village councils, interview relatives, all what is necessary to find you the historical information you are looking for.
We will provide the detailed project proposal at the beginning, and the detailed research report, including all photos taken, all official responses received, and all documents copied. We will also provide the final invoice for the project. Travel expenses, certified translations and other legal documents if required are charged extra.
This kind of research might take from 2 weeks to several months, and we will let you know when you can expect results.
The final deliverable is the research report.
Important disclaimer: We would like to point out that due to the nature of historical research finding particular document or confirming particular event could be guaranteed — not all documents could have survived, not all families (and especially Jewish families) were registering their children, some documents could have been destroyed, archives and depositories could be closed for various reasons, or initial information despite all our effort to clarify may turn out to be misleading.
We also need to note that we will report any results, whether they match your expectations or not. Archives might have some of your hidden skeletons revealed. We cannot undo this. Please consider this before ordering.
We only guarantee to perform the careful and diligent search and report all the findings in due time.
You might only ask for a refund in the only case when we failed to provide you with the report (preliminary, interim, or final) of our findings within one month of your order. The “nothing was found” is not a valid reason to request refund due to the nature of our business, and you expressly agree to this by placing the order with us.